Bob Brumm

About Bob Brumm

I am an Encouragement Engineer because of what I learned early in my life. Losing my…

Experience

1. Systems Analyst Consultant - Solar Systems

   Tampa Electric

   Aug 1998 — Present · Tampa, FL, US

   Manage and facilitate software installations, upgrades, for solar systems utilizing Ignition, SCADA, PI and SQL database connectivity for multiple solar sites/systems. Coordinate site management with Game Change GeniusHub software, document operations processes for field supervisors.Manage and facilitate software installations, upgrades, operating systems and systems functionality across multiple domains and sites.• Certified Citrix Professional - Virtualization* Certified Citrix Administrator - Virtualization* Recognized for Operation & Maintenance savings of over Recognized for expedient and precise system corrections meeting customer needs • Certified Citrix XenApp 6.5 Advanced Administrator• ITIL V3 Foundations Certified• Support Verint Call Center Work Force management & Call recording application 11.1 installation, configuration and integration into virtual Windows 2008 server environment.• Manage Multi-location Upgrades for Citrix Remote access for over 400 application, 1200 users from XenApp 6.5, 7.13,71••••12.• Provide planning, troubleshooting and application support for Nortel Symposium Call Center Server, Nortel CallPilot voice mail, IVR and other integrated peripheral applications for Windows environment.• Prescribe and publish technical information to train other systems programmers on supported systems.• Procure, engineer, and install Cisco (Tandberg) Video Infrastructure equipment, as well as Cisco Voice over IP solutions and voice enabled routing with Nortel PBX systems for regional WAN connected Call Centers.• Train administrative staff on Cisco (Tandberg) video conferencing scheduling software/functionality of Tandberg video conferencing equipment. Integrated over 50 video endpoints across the state of Florida, Kentucky and Guatemala.

Education

• Lawrence Technological University

  Bachelor of Science (B.S.)

• Lawrence Technological University

  BSBA, Business Accounting

  1987 — 1991

Skills

• Windows Server
• Software Documentation
• Video Integration
• Process Improvement
• Book Writing
• IT Management
• Conference Speaker
• Encouragement, Motivation
• Sales
• Technical Presentations
• Time Management
• Positivity
• Cisco Technologies
• Leadership
• Customer Service
• Windows 2008
• Strategic Planning
• Management
• Team Building
• Vendor Management
• Newsletter Production
• Ca Service One
• Security
• Student Engagement
• Change Management
• Disaster Recovery
• Networking
• Program Management
• Kcs
• System Administration
• Windows 2003
• Verint
• Voip
• Project Planning
• Leadership Development
• Project Management
• Technical Leadership
• Integration
• Team Leadership
• Radio Show Guest