Bobbie Debnam
Customer Service | IT Professional | Financial Systems | Troubleshooter
- Role
- Escalations Rep - Online Banking Tier Iii at PNC
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Bobbie Debnam
Solution-driven analyst with information systems experience in evaluating and improving the efficiency of application software through analysis of business and user needs and delivering practical technical solutions. Empathetic to needs of customers and business partners; extensive experience supporting call centers; and a team-player with strong attention to detail.IT Professional with broad background in various technologies which include mainframe, Interactive Voice Response, client/server and web. Experience in all phases of software life cycle which includes development, enhancements, break-fix tasks, infrastructure maintenance and upgrades.Adept at collaborating with clients to identify their system needs, designing solutions and implementing application plans effectively. Works effectively with IT groups to implement system solutions.Career Accomplishments:~Served on a project team that implemented web-based front-end to legacy customer information system which reduced the amount of time required to train customer service associates. Project team received prestigious Customer Service Award.~Subject matter expert for several customer service applications. Provided input to maintenance and project initiatives impacting these applications.~Worked with vendor to upgrade email management system utilized in customer care operations centers — streamlining the customer correspondence process
Experience
Escalations Rep - Online Banking Tier Iii
Oct 2025 — Present
Provide support for online and mobile banking platforms, handling escalations related to enrollment, authentication, internal/external funds transfers, bill payment, and Zelle.
Education
Saint Augustine’s University
Bachelor's degree, Mathematics
The Ohio State University
Master's degree, Computer and Information Sciences, General
Skills
- Windows
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer Service
- Java
- Sql
- Access
- Business Analysis
- Project Management
- Sharepoint
- Business Process Improvement
- Visio
- Requirements Analysis
- Process Improvement
- Sdlc
- Program Management
- Integration
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