Bobbi Mls

About Bobbi Mls

Healthcare operations executive with 15+ years leading multi-site clinic and ambulatory care operations across large health systems. I specialize in turning operational challenges into measurable wins—from leading 51 multi-specialty clinics nationwide to managing $45M P&L across 9 hospitals.What I Do:I build high-performing teams, optimize clinic ancillary services, and deliver financial results while keeping patient experience at the center. Whether it\'s transitioning 680 employees in 43 days with zero care disruption, driving $100M in revenue growth, or achieving a Press Ganey Top Box Score of 78.0—I focus on outcomes that matter.Recent Wins:Recovered $1.2M through contract reconciliation in my first 7 months at SodexoReduced labor costs $700K annually through efficiency optimizationLed 51 multi-specialty clinics across 6 states (Walmart Health)Operationalized an Oncology Cancer Center and physician model Partnered with 200+ physicians to align operations with clinical workflowsMy Sweet Spot:Multi-site clinic operations | Ancillary services leadership | Contract & vendor management | Physician relations | Financial optimization | Change management at scaleService Lines I\'ve Led:Laboratory • Imaging • Pathology • Oncology • Infection Prevention • Respiratory Care • Clinical Nutrition • Patient Experience • Environmental ServicesWhat Drives Me:I believe great operations are invisible to patients—they just experience seamless, high-quality care. Behind that experience is strategic planning, financial discipline, strong physician partnerships, and teams who understand their impact. That\'s what I build.Currently:VP Healthcare Operations at Sodexo | Leading $45M operations across 9 hospitals | 700+ team members | MBA in Healthcare ManagementOpen to:Strategic operations leadership roles in multi-site clinic environments, ambulatory care, or integrated health systems. Interested in remote/hybrid opportunities (up to 20% travel) or roles in Northwest Ohio/Toledo area.Let\'s connect if you\'re passionate about operational excellence in healthcare—always happy to talk strategy, leadership, or just swap war stories!

Experience

1. Vice President Operations

   Sodexo

   Jan 2025 — Present · Toledo, OH, US

   Lead strategic operations and contract management for $45M P&L multi-site healthcare services across 9 hospitals in Ohio and Michigan, directing 700+ employees. Partner with Chief Nursing Officers, Vice Presidents of Operations, and administrative leadership to drive patient experience improvements, operational excellence, and financial performance through vendor optimization, capital investment execution, and data-driven decision making.• Transitioned 680 employees to Sodexo payroll in 43 days (97% retention, zero patient care disruption) while implementing recruiting programs yielding 327 new hires, reducing vacancy to 4.5% • Recovered $1.2M through contract reconciliation audit, identifying missing terms and implementing vendor accountability controls• Reduced labor costs $700K annually through workflow efficiency optimization while maintaining service quality• Led $1.13M in capital investments in infrastructure/technology targeting HCAHPS and retail revenue improvement • Achieved Press Ganey Cleanliness Top Box Score of 78.0 at 450+ bed flagship hospital, directly impacting patient satisfaction and hospital quality metrics • Built strong collaborative relationships with medical staff, nursing leadership, and clinical departments to ensure operational decisions supported patient care delivery and clinical workflows

Education

• Western Governors University

  Master of Business Administration - MBA , Health/Health Care Administration/Management

• Bowling Green State University

  Clinical Laboratory Science , Clinical Laboratory Science/Medical Technology/Technologist

• Defiance College

  Bachelor of Science - BS, Natural Sciences