Bobak Esfandiari

Support Operations Manager @Nextdoor

CA

I oversee and drive the successful operation and effectiveness of Nextdoor\'s support organization so that all Nextdoor members receive timely and quality service as we continue to grow in the United States and around the globe. Additionally, I achieve the delivery of daily, weekly, and monthly key performance indicator goals ranging from meeting internally set SLAs to achieving high customer satisfaction and quality assurance scores to ensure timely and effective support for Nextdoor\'s members. I collaborate with other members of the Neighborhood Operations team to represent support concerns and feedback in development of new products, new tools, rollout of new support software, and other internal infrastructure. Finally, I contribute to the definition, shape, and structure of various support workflows as they relate to all Nextdoor policies for members across the platform.

Santa Clara University

Bachelor of Science (BS), Political Science