Bob Murray

Director of Solutions @Bluestream Database Software Corp

New Westminster, BC, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2018 — Present

Director of Solutions @Bluestream Database Software Corp

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Vancouver, BC, CA

Project managed complex customer product rollouts to successful completion• Wrote multiple multiple SOWs and RFPs, helping the company to achieve significant revenue growth• Worked with VP of Marketing and CTO to develop product strategy and roadmap. Performed competitive analyses and customer interviews and recommended product strategies, many of which were adopted. Championed and managed customer usability analysis, which yielded customer funding for multiple key new product features for release in 2019 and 2020 (including an integration between the company’s Content Delivery Platform and Salesforce)• Introduced a customer Service Desk ticketing system (Zendesk) for use by customer support, allowing the company to collaboratively track and resolve customer issues in a timely fashion• Played key role in redesign of corporate website and marketing position, working with Marketing and Sales

EDUCATION

N/A

Simon Fraser University

Certificate - Executive Management

N/A

The University of British Columbia

Bachelor’s Degree

SKILLS

XmlmindTechnical CommunicationContent ManagementProject ManagementTrademarksXmlDitaInformation ArchitectureContent StrategyOntologiesEnterprise SoftwareTaxonomiesManagementBusiness Process ImprovementDistributed Team ManagementDocbookWhite PapersOwl2EditingJiraTechnical DocumentationOxygen Xml EditorMarketing StrategyFramemakerContent DeliveryStrategic CommunicationsOnline HelpMicrosoft OfficeTechnical WritingIntellectual PropertyChange ManagementLeadership

ABOUT BOB MURRAY

Excellent manager and leader. Strong project manager with exceptional communication skills, verbal and written. Skilled at managing complex, cross functional projects, teams and organizational changes that involve multiple stakeholders.

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Bob Murray — Director of Solutions at Bluestream Database Software Corp in New Westminster, BC, CA | Unifers