Bob Marshall

About Bob Marshall

An extremely motivated, driven, and determined Sr. Administrative Assistant who consistently demonstrates the willingness to share his knowledge and train/guide other administrative assistants within the company to be their best. Achieved the CAP-OM rating in May 2008 and recertified in Sept. of 2010 and Feb. of 2012. Proctor of the Certification Tests in the Hartford area since 2008. A strong team player and understands the benefits of working as a team, fostering that among the team on a daily basis. I have an extensive/strong working network of resources and a willingness to learn and develop his skills that enable me to bring significant contributions to the team. Consistently demonstrates ability to think outside of the box to address needs/issues of the team I support. I partner well with other admins and with vendors/suppliers to ensure I can provide the best service and support to our team. I research what members of our team need from an administrative perspective by attending the Office Expo at EFAM each year and bringing back new and creative ideas and products that we have implemented within the company. Administrative support of 90+ people at the Hartford, CT campus. Virtual support of a Senior Vice President who is a telecommuter and several directors within the Hartford campus. Ability to anticipate the needs of the team and takes point on tasks/assignments minimizing the distractions on the team. Not afraid to challenge approaches, ask for clarity on assignments/tasks, and /or make decisions. I work effectively in what are at times a stressful/high pressure/ changing environment, often handling multiple tasks simultaneously. Acquired numerous leadership skills while serving in different capacities with IAAP. Past Division President, Division VP and Treasurer, as well as CT River Valley Chapter President. Led our departments Day of Caring program with the United Way for the several years.

Experience

1. Sr Administrative Assistant

   UnitedHealth Group

   Dec 2007 — Present · Hartford, CT, US

   Formed a Administrative Assistants monthly group meeting and provide internal speakers & external vendors to showcase new products and services that have come into the market that we use in our position. Coordination of volunteer efforts within the department that included the third largest group on campus for our company wide day of caring annually. Facilitation of an annual holiday drive on the Hartford Campus to collect items for care packages for military service personell serving overseas. Coordination and execution of the Anniversary Lunches, Day of Caring, holiday celebrations and company picnic. Coordination of interviews for open positions within the U.S for FTE and contract positions. Interviewing candidates for Administrative roles and making recommendations. Managed domestic and international travel and expenses for 20+ people on a monthly basis. Tracking of time entries into Planview to ensure accurate month end billing to our business segments for project funding. Tracking 350+ U.S. employees and several hundreded International employees on a weekly and month end basis. Working within budget to procure all supplies and home office equipment for a large group of telecommutters around the country. Piloting new IT applications to include Ciscco Unified Personal Communicator, RSA Token on a smartphone, Concur App on the smartphone. Procurement of all new hardware and software through the service request process. Processing an average of 100+ service requests per year. Oversaw the first group of 100+ users of a campus wide move and was awarded a commendation for the most coordinated move on campus. This included transitioning some employees to the full time telecommutter status and acquiring all equipment needed and having their desks boxed and shipped to their home offices. Assisted other departments during their moves as necessary. Acts a floor fire marshall for floor emergencies and evacuations.

Education

• CT School of Broadcasting

  Certificate, Broadcast Communications

  1986 — 1987