Bob Laviolette
Director of Retail and Food Service Operations @Petroleum Marketing Group, Inc.
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WORK HISTORY
Director of Retail and Food Service Operations @Petroleum Marketing Group, Inc.
Stony Creek, VA, US
Supervised 4 Travel Center’s inclusive of 4 kiosk QSR’s with annual sales exceeding $39M, 25.5M gallons in diesel and 9M gallons in gas.• Directly responsible for 7 restaurants including 2 Wendy’s, 3 Subways, Popeyes, Starbucks with sales exceeding $10M.• Provided management and direction to staff of 11 direct and 260 indirect reports including General Managers, AGM’s, QSR Managers and Merchandising/Receiving Specialists.• Instrumental in 2-year profitability growth of 8% in the retail locations and 6-10% in the restaurant locations through category management, inventory management, expense control, strategic pricing, cost of sales improvements. • Supervised and monitored the training and development of QSR managers and staff to meet franchise brand requirements.• Implemented new financial reward platforms, for staff, to effect sales, expense control, employee retention, customer service, cost of goods and KPI improvements.• Directly involved in the recruiting, hiring, training and development of all locations.
EDUCATION
University of Massachusetts Dartmouth
Bachelor of Business Administration - BBA, Business Administration and Management
Cornell University
Food Industry Management, Restaurant/Food Services Management
Cornell University
Business Management for Executive Leadership
SKILLS
ABOUT BOB LAVIOLETTE
I am a highly intuitive, detail oriented, and forward-thinking Operations Director with 20+ years of progressive leadership experience directing substantial growth, integrating acquisitions, and turning around underperforming operations within corporate and franchise Convenience, Retail, Grocery, QSR and Transportation sectors. As a nimble, resourceful problem solver with high integrity, I possess an innate ability to create company culture, infrastructure, and leadership teams driving profitability and performance excellence. I pride myself on doing the right thing and delivering results. I am interested in Mid-Level or Senior level opportunities.Leadership tenure positioned me responsible for operational and merchandising directives of up to 126 franchise and corporate locations in 5 markets/districts located within Virginia, North and South Carolina while leading teams of up to 12 Business Consultants generating merchandise sales exceeding $260M and 110M in gas gallons. I excel at cross-functional merchandising and category strategies in retail sectors along with food service director level execution / implementation of franchise QSR operations.Further, as a strong operations professional who graduated from University of Massachusetts-Dartmouth and Cornell University School of Executive Leadership Program, working with teams towards success is always a desired outcome.I love bringing creativity and positivity to any environment. My colleagues would say that I am a dedicated team player with exceptional work ethic and organizational skills that highlight my commitment and passion to the team, company and values. I am quick to learn and adapt, making me a contributor to success and results in more than one way. By championing collaborative ventures, breaking down silos, and fostering an environment of open dialogue, I\'ve consistently contributed to achieving both team and organizational goals.In my spare time I enjoy hiking, biking and running. An avid fan of attending sporting events, beaches, travel and long walks for relaxation coupled with church to balance my lifestyle.
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