Bob Lattanzi
- Role
- Director - Duke Health Technology Solutions at Duke University Health System
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Bob Lattanzi
A proven IT professional with 30+ years of leading skilled technology teams in their…
Experience
Director - Duke Health Technology Solutions
Dec 2017 — Present
Reports to the DHTS Chief Operating Officer - 97 FTE’s The Director of Service Operations is responsible for the customer service experience of all DHTS customers. They directly manage the DHTS Communications, Service Desk and Account Provisioning functions of the organization. The director oversees daily operations, technical leadership and business management of the Service Operations Organization, fostering high levels of service, customer satisfaction and continuous improvement.
Education
Drexel University
Health Care - Operations Management
1998 — 2001
Bucks County Community College
Associate of Arts, Business Administration
1979 — 1981
Bucks County Community College
Certificate Computer Programming, Information Technology
1989 — 1994
Skills
- Ivr
- Business Analysis
- Content Management
- Disaster Recovery
- Technical Support
- Hipaa
- IT Service Management
- Informatics
- Project Management
- Multi-Campus
- Ipad
- Software Documentation
- Telemedicine
- Networking
- Voip
- IT Security Best Practices
- Nortel Pbx - Opt 81's
- Mac
- Leadership
- Lan-Wan
- Integration
- Emergency Management
- 10g Ethernet
- Healthcare Information Technology
- Cisco Technologies
- Vmware Infrastructure
- Vendor Management
- Healthcare
- Team Leadership
- Process Improvement
- Network Monitoring Tools
- Team Management
- Troubleshooting
- Team Building
- Cisco Vpn
- Workflow Management
- Sip
- Management
- Data Center
- Customer Oriented
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