Bob Kobek

About Bob Kobek

I am the President of a 25 year old business process design and management consulting firm called Mobius Vendor Partners. Among our particular area of expertise is in the measurement of CX and EX in many industries including: Hospitality, Health Care (including the launch of our latest service Patients Count) and Contact Center process design and deployment. Focusing on measuring to manage using our CX and EX platform, CustomerCount, we have assisted our clients in increasing revenue while decreasing expenses through process improvement. Now in our 26th year, we deliver survey systems initially designed for the timeshare and contact center industries and now used by organizations across numerous different vertical markets and industries.I help our clients make informed decisions that lead to profitability by providing specialist tools and analytical benefits. We deliver the most efficient, effective and affordable cloud-based survey solution that every consumer-centric business is looking for right now.A client described our difference: “They deliver what I need; they answer the phone and they are not expensive.” Partners include: • Solution providers, • Technology & analytics companies, • Customer Experience Officers (CXO), • Marketing executives,• Contact center executives and managers. Trade Association Engagement includes:• ARDA - A 30-year member involved in;o The Membership Experience Committee, o Reputation Management Committee o The Federal Issues committee. o Regular presenter at ARDA conventions & events. • C.A.R.E.o Conference Sponsoro Conference SpeakerReady to talk? Reach out to me directly here on LinkedIn, email me at b•••••••@mobiusvp.com, visit us online at or call me at ext.

Experience

1. Owner

   Customercount

   Nov 1999 — Present · Indianapolis, IN, US

   CustomerCount is a flexible online customer enterprise feedback management solution providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line.

Education

• Holy Cross College

  Concentrated on Political Science and Business, Political Science and Business

  1968 — 1971

• St Joseph High School, South Bend, Indiana

  College/University Preparatory and Advanced High School/Secondary Diploma Program

  1964 — 1968