Bob Klann

Senior Caps Leads and Inventory Analyst @Credit Acceptance

Detroit, MI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2014 — Present

Senior Caps Leads and Inventory Analyst @Credit Acceptance

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Southfield, MI, US

We accept assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.Reviewing, validating and verifying information through document review, internet searches and phone calls. Resolve and document dealer inquiries about our contract program and individual funding of contracts. Managing any license, title, audit and inventory issues. Welcome and onboard new dealers by offering initial funding assistance.

EDUCATION

2003 — 2007

Central Michigan University

Bachelor of Science in Business Administration, Hospitality Administration

1998 — 2000

Macomb Community College

Prep for 4-year University, Computer Programming

SKILLS

Sales OperationsCustomer ServiceTrainingCustomer SatisfactionNew Business DevelopmentApartmentsHiringEvent ManagementProperty ManagementBusiness DevelopmentForecastingNegotiationSchedulingInventory ManagementCoachingProcess SchedulerHospitalityProfitResidential HomesPublic SpeakingCreditCateringHotelsBudgetingMicrosoft OfficeSalesMicrosoft ExcelMarketingFundraisingMarketing StrategyEvent PlanningTime ManagementKayakingLeadershipCampingSocial NetworkingSocial Media MarketingBloggingContract NegotiationProcess Improvement

ABOUT BOB KLANN

With over 7 years in data analytics and 20+ years of business operations experience, I…

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