Bob Klann
Managing Editor of The Wink Report, Senior CAPS Leads and Inventory Analyst
- Role
- Senior Caps Leads and Inventory Analyst at Credit Acceptance
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Bob Klann
With over 7 years in data analytics and 20+ years of business operations experience, I…
Experience
Senior Caps Leads and Inventory Analyst
Nov 2014 — Present · Southfield, MI, US
We accept assignment of contracts from car dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. The role of an analyst in the DSC is to help our dealers DEVELOP and grow their businesses in a manner that is compliant and efficient while delivering superior customer service.Reviewing, validating and verifying information through document review, internet searches and phone calls. Resolve and document dealer inquiries about our contract program and individual funding of contracts. Managing any license, title, audit and inventory issues. Welcome and onboard new dealers by offering initial funding assistance.
Education
Central Michigan University
Bachelor of Science in Business Administration, Hospitality Administration
2003 — 2007
Macomb Community College
Prep for 4-year University, Computer Programming
1998 — 2000
Skills
- Sales Operations
- Customer Service
- Training
- Customer Satisfaction
- New Business Development
- Apartments
- Hiring
- Event Management
- Property Management
- Business Development
- Forecasting
- Negotiation
- Scheduling
- Inventory Management
- Coaching
- Process Scheduler
- Hospitality
- Profit
- Residential Homes
- Public Speaking
- Credit
- Catering
- Hotels
- Budgeting
- Microsoft Office
- Sales
- Microsoft Excel
- Marketing
- Fundraising
- Marketing Strategy
- Event Planning
- Time Management
- Kayaking
- Leadership
- Camping
- Social Networking
- Social Media Marketing
- Blogging
- Contract Negotiation
- Process Improvement
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