Bob Holbrooks

About Bob Holbrooks

Accomplished, results-oriented professional with 20+ years in enterprise technology delivery, excelling in customer operations including customer support, professional services, and customer success. Highly regarded for establishing partnerships, generating revenue, and passion for delivering service excellence. A dedicated leader with a proven history of building and motivating high performing, globally diverse teams that consistently create exceptional customer experiences. Proven track record of optimizing resource allocation, enhancing business systems, accelerating employee development, and fostering cross-functional collaboration that creates strong brand loyalty and drives top-line revenues. A servant leader with a strong focus on employee development, customer satisfaction, and operational excellence, consistently proven to exceed expectations in dynamic and challenging environments. Known for collaborative leadership, analytical thinking, customer-centric viewpoint, and adeptness at solving complex organizational challenges.Experienced in leading / collaborating with geographically diverse teams in United States, United Kingdom, India, Australia, and Colombia.Skilled in the selection, design, deployment, and evolution of customer facing technologies, such as Salesforce Service Cloud, Genesys Cloud CX, and Smartsheet to increase operational efficiency, improve customer experience, and drive customer retention. Areas of Expertise:Strategic Planning & ExecutionTechnical Support DeliveryProfessional Services DeliveryCustomer Onboarding & User Training ProgramsHardware Warranty / Replacement ProgramsCustomer Value Realization and Retention Partner RelationshipsContact Center and CRM Design & Optimization#customersupport #technicalsupport #professionalservices #implementation #projectmanagement #customeronboarding #customersuccess #productmanagement #hardwaresupport #opentowork #industrialautomation #construction #constructiontechnology #concrete #aggregate #cement #telematics #contactcenter #genesyscloud #salesforce

Experience

1. Vice President of Customer Success

   Aicrete Corp

   Jan 2025 — Present

Education

• The Ohio State University

  Bachelor of Science (BS), Educational/Instructional Technology

  1996 — 2001

Skills

• Customer Satisfaction
• Industrial Control
• Software Implementation Management
• Management
• Team Building
• Help Desk Support
• Customer Service
• Project Management
• Account Management
• Software Implementation
• Software Documentation
• Process Improvement
• Operations Management
• Control Systems Design
• Customer Relations
• Global Service Management
• Product Management
• Customer Support
• Software Development
• Software Installation
• Global Management
• Leadership
• Integration
• Automation
• Concrete
• Global Customer Service
• Ready Mix Concrete
• Mobile Technology