Bob Havrilla
Senior Training Manager at AT&T
- Role
- Specialist - Training Delivery at AT&T
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Bob Havrilla
A focused and determined business leader, I offer the wisdom to drive growth, inspire…
Experience
Specialist - Training Delivery
Sep 2004 — Present · Cleveland/Akron, OH, US
Perform day to day supervisory responsibilities including performance management, peopledevelopment, building and developing a successful team:• Coach and develop team members• Perform classroom observations• Oversee time reporting and monitor attendance• Ensure all team Performance Expectations are metEnsure all company initiatives are executed through efficient project management:• Work with team to create scheduling solutions• Maximize resources and ensure client priorities are addressedEnsure timely follow‐up with management and clients:• Solicit, understand and meet client expectations with respect to training• Attend client meetings as needed to cascade information about local training initiatives• Interface and communicate with other organizationsProvide subject matter expertise for effective curriculum development, course management, anddelivery:• Provide, engage, and recommend subject matter expert resources for the design anddevelopment of training initiatives• Audit and evaluate current training and provide feedback to designer or Curriculum Manager forcontinued improvement
Skills
- Wireless
- Management
- Sales
- Talent Management
- Call Centers
- Soft Skills
- Project Management
- Training
- Customer Retention
- Performance Management
- Crm
- Employee Training
- Virtual Training
- Telecommunications
- Team Management
- Performance Improvement
- Sales Presentations
- Customer Experience
- Sales & Marketing Leadership
- Sales Management
- Instructor-Led Training
- Vendor Management
- Training Delivery
- Coaching
- Wireless Technologies
- Sales Management Coaching
- Employee Engagement
- Cross-Functional Team Leadership
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