Bob Duncan

About Bob Duncan

30+ years of professional management experience - both corporate and…

Experience

1. Director, Knoxville Customer Service Center

   ADT

   Jul 2010 — Present

   NOTE to Sales People - I\'m getting 20 plus calls per day from Linkedin searches due to my job title. Please do not contact me with sales offers or inquiries. I respect your job but these distractions are impacting my time to do mine. I will not respond positively to any of these calls.Director of Customer Service and Monitoring Center which is recognized as the premier customer service center in the company. Our customer experience, employee turnover and productivity metrics consistently lead all other CMCs.Led integration activities for our site in relation to the ADT/Brinks-Broadview merger.Member of Tyco Public Affairs Committee for Governmental Relations, Change Management Communication Lead - ADT/Brinks-Broadview merger; Liaison between Customer Operations and Field Operations for SOP development and enhancement; Subject Matter Expert and Monitoring Workstream Lead for Competitive Intelligence Action Project; Key leader in many process, service delivery and product projects. Project lead on JD Power & Associates Certification process.

Skills

• Change Management
• Customer Relations
• P&L
• Management
• Team Building
• Fleet Management
• Facilities Management
• P&L Management
• Franchising
• Customer Satisfaction
• New Business Development
• Leadership
• Cold Calling
• Telemarketing Management
• Personal Development
• Mergers & Acquisitions
• Entrepreneurship
• Sales Skills Training
• Employee Relations
• Sales Operations
• Customer Retention
• Income Statement
• Regional Managers
• Crm
• Employee Training
• Customer Service
• Sales Management
• Sales Management Development
• Leadership Development
• Sales Recruitment
• Executive Management
• Operations Management
• Regional Development
• Direct Sales
• Sales Process
• Ip Cameras
• Integration
• Project Portfolio Management
• Access Control
• Call Centers