Boadu Nana Boansi
Service Desk Encore Technologies Analyst Logistics Coordinator Comcast Business. Networking & Systems Admin at the University of Cincinnati. IT Support Analyst at RSM
- Role
- System Administrator at U.S. Department of Veterans Affairs
- Location
- Monroe, OH, US
- LinkedIn followers
- 500 followers
About Boadu Nana Boansi
A Senior currently enrolled in the University of Cincinnati for the BSIT specializing in Networking/ Systems Administration. Completed my two years in CSA( Computer Support Administration) at Cincinnati State College
Experience
System Administrator
U.S. Department of Veterans Affairs
Sep 2025 — Present · Cincinnati, OH, US
include:• Performs installation, configuration, maintenance, testing and troubleshooting tasks in support of the IT customers. • Diagnose and resolve customer-related hardware/software issues utilizing the Service Now tool. Track and document all system changes, problems, issues, and work tasks within Service Now.• Provisioning of newly procured endpoints to include desktops, laptops, printers, and mobile devices. Perform imaging, desktop support, adds/moves and changes.• Install OS Patch installation/patch removal (if applicable), OS upgrades and Commercially Available Off-the-Shelf (COTS) software.• Provide user management account support where Elevated Privileges (EP) may be required.• Perform software application installation and configuration based on change order instructions.• Utilize log data and system administration tools to diagnose system hardware and software problems, repair, and re-configure or replace defective system components as indicated.• Perform system monitoring and analysis on assigned systems to discover risks and inadequacies, and provide recommendations on the need for expansion, enhancement or revision.• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools.• Performs inventory functions to include managing pagers and turn-ins including performing media sanitization, disposal and/or turn in of equipment.• Ability to troubleshoot problems and issues identified by customers and implement corrective actions.• Perform routine audits of systems and software to determine utilization and adequacy for demand, and compliance with current hardware and software site license regulations and requirements.• Performs general maintenance activities, printer deployment/repair, software installations, EHRM prep and equipment refreshes. May include occasionally pulling old cables from server room
Education
Cincinnati State Technical and Community College
Associate of Applied Science, Computer Network Administration-Computer Support Major
2020 — 2022
University of Cincinnati
Bachelor of Science in Information Technology, Information Technology
2022
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.