Bo Young
VP Cx Analytics @Carenet Health
Signup · Get unlimited contacts
WORK HISTORY
VP Cx Analytics @Carenet Health
San Antonio, TX, US
I lead a Team driving dynamic Customer Experience Analytics programs that unlock value for our Clients throughout the entire Health Care eco-system. Programs include: Customer Experience Analytics, Service Journey Automation Analytics, Case Management Analytics, Industry Benchmarking, Analytics as a Service (AaaS), and Data Labeling/AI Analytics. As a subject matter expert and thought leader, I work closely with Leadership to represent Carenet Health with Clients and business partners, with the goal of driving awareness of the impact of Customer Experience Analytics in the Health Care marketplace.
EDUCATION
Rhodes College
BA
Vanderbilt University - Owen Graduate School of Management
MBA
ABOUT BO YOUNG
Extensive experience in the development and growth of CX analytics and CX research programs, providing critical, actionable insights to operations, marketing, sales, and support strategies, to drive revenue and reduce costs. Expertise spans all conventional customer service channels, providing incredible value to multiple stakeholders including technology, digitalization, automation groups, and overall company operations. Established subject matter expert on evaluating CX analytics to pinpoint the, “So what, now what?” within the data, revealing the true CX story and opportunities, and determine next steps to successfully achieve business goals.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.