Bo Oetjen
Principal Technical Account Manager | Customer Success Leader | SaaS & HCM Expert
- Role
- Principal Technical Account Manager at Paycor
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Bo Oetjen
Strategic and results-driven leader with over a decade of experience driving customer success, technical account management, and revenue growth in the SaaS and HCM industries. Proven ability to lead cross-functional initiatives, optimize operational efficiency, and deliver innovative solutions to complex business challenges. Skilled in building high-performing teams, fostering strong client relationships, and aligning product strategy with customer needs to maximize ROI and retention. Adept at influencing product roadmaps and implementing scalable processes that enhance customer experience and accelerate business outcomes.
Experience
Principal Technical Account Manager
Oct 2021 — Present · US
Improved internal work assignment by 65% year-over-year through eligibility and scope review• Developed capacity and complexity planning, reducing resolution time by 2 weeks• Increased team revenue to over $3M annually via strategic programs and engagement pricing• Provided consultative services resulting in ~95% annual customer retention• Built strong cross-functional relationships with Product teams to influence roadmap and functionality• Managed multi-product customer engagements ensuring project completion and satisfaction• Upsold additional products to improve customer ROI and retention
Education
Northern Kentucky University
Bachelor of Arts, Public Relations, Marketing
2008 — 2012
Elder High School
Diplmoa, College Preparatory
2001 — 2005
Skills
- Project Planning
- Publicity
- Social Networking
- Salesforce.com
- Customer Service
- Marketing Communications
- Adobe Software
- Social Media Marketing
- Event Management
- Payroll Taxes
- Press Releases
- Microsoft Excel
- Powerpoint
- Public Speaking
- Public Relations
- Media Relations
- Software as a Service (Saas)
- Multi-State Payroll Processing
- Problem Solving
- Microsoft Office
- Sales
- Training
- Fundraising
- Marketing
- Marketing Strategy
- Time & Attendance
- Photoshop
- Event Planning
- Project Management
- Nonprofits
- Social Media
- Microsoft Word
- Time Management
- Indesign
- Payroll
- Blogging
- Research
- Snagit
- Payroll Processing
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