Bryan Neira
IT Professional | Desktop Support Specialist | Jamf | VMware Workspace One | Cybersecurity | Cloud Administration | Empowering Productivity through Expert Desktop Support and Cutting-edge IT
- Role
- Deskside Support Analyst at Fried Frank
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Bryan Neira
Welcome to my LinkedIn profile! I\'m Bryan Neira, a results-driven and dedicated Desktop…
Experience
Deskside Support Analyst
Jan 2025 — Present · New York, NY, US
Serving as an escalation point for complex IT issues, offering expert guidance to frontline support teams. Troubleshooting and resolving technical incidents efficiently, escalating when necessary to specialized engineers. Delivering AV and technical support for the New York office, ensuring smooth WebEx, Zoom, and MS Teams collaboration.Enhancing knowledge-sharing by maintaining and updating technical documentation in ServiceNow. Providing both remote and in-person end-user support, maximizing customer productivity and satisfaction.
Education
West new york Memorial high school
High School
2007 — 2011
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