Brittany Moss
Senior Operations Manager @Nasdaq Evestment
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WORK HISTORY
Senior Operations Manager @Nasdaq Evestment
Atlanta, GA, US
Developed an internal product support GenAI chatbot to reduce internal questions by 28% and team onboarding by 15%.Standardized go-to-market operational frameworks for third party data partnerships.Led change management initiatives to drive awareness, training, and integration of the latest policies into daily operations to ensure a high standard of customer support is upheld.Review KYC assessments; including AML, Information Security, Privacy, and Sustainability policies to secure the final stages of new sales opportunities.Continued hiring and development of offshore resources dedicated to the expansion of global support
EDUCATION
Pepperdine University
Bachelor's Degree, International Business
ABOUT BRITTANY MOSS
Experienced Operations Lead with a demonstrated history of working in the fintech industry. Skilled in root cause analysis, gap analysis, and business process design. Strong Saas professional with a Bachelor\'s Degree focused in International Business from Pepperdine University.
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