B. Miykael Long
Senior Coordinator-equal Opportunity Community Outreach Recruitment @Full Employment Council, Inc
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WORK HISTORY
Senior Coordinator-equal Opportunity Community Outreach Recruitment @Full Employment Council, Inc
Responsible for:\\\\n* Listening to and resolve customer complaint regarding services, products or personnel,\\\\n* Monitor organizational service levels to customer base to determine service to targeted/underserved populations,\\\\n* Coordinate and/or deliver training to staff/agency contractors on methods and procedures for EEO programs and procedures,\\\\n* Provide staff with assistance in performing difficult or complicated situations related to equal opportunity or customer service situations;\\\\nCUSTOMER SERVICE MANAGER\\\\n* Keep records of customer interactions or transactions, recording details of inquires, complaints or comments, as well as actions taken,\\\\n* Obtain and examine all relevant information to access validity of complaints and to determine possible causes,\\\\n* Check to ensure that appropriate changes were made to resolve customers\' problems,\\\\n* Refer unresolved customers grievances to designated departments for further investigation,\\\\n* Prepare monthly reports for management and performance satisfaction committee,\\\\n* Create a curriculum for equal opportunity and customer service training for staff;\\\\nLOCAL EQUAL OPPORTUNITY OFFICER\\\\n* Investigate employment practices or alleged violations of laws to document and correct discriminatory factors,\\\\n* Interpret civil rights laws and equal opportunity regulations for individuals or employers,\\\\n* Study equal opportunity complaints to clarify issues,\\\\n* Meet with persons involved in equal opportunity complaints in order to verify case information and to arbitrate and settle disputes as may be determined by the appropriate entity,\\\\n* Coordinate, monitor or revise complaint procedures to ensure timely processing and review of complaints,\\\\n* Prepare reports of selection, survey or other statistics and recommendations for corrective action;\\\\nEQUAL OPPORTUNITY/MARKETING & OUTREACH\\\\n* Attend community meetings to network and exchange product information along with promoting business,\\\\n* Identify, develop or evaluate equal opportunity strategies \\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of Maine
Bachelor of Arts (B.A.), Communication, General
Royal Certified Masterclass Academy
Qigong Certification, Health and Physical Education/Fitness
University of Maine
BA, Communications
Arizona State University
TESOL Certification
KC Chamber of Commerce and Authentico
Certificate of Mastery and Capstone Project, Diversity, Equity and Inclusion
ABOUT B. MIYKAEL LONG
Activist, administrator, advocate, artist, educator, empowerment, inspirational and…
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