B. Michael Goerlich
IT Support Specialist | Field Service Expert | 20+ Years in Troubleshooting & System Migrations
- Role
- Support Engineer Ii (Remote) at Layercake Technologies
- Location
- Milford, OH, US
- LinkedIn followers
- 500 followers
About B. Michael Goerlich
With over - in,(), and, I’ve built a career focused on solving complex technical issues and enhancing operational efficiency. My expertise includes managing field services, leading, providing end-user support, and mentoring junior IT technicians to optimize IT infrastructures for seamless business continuity. I thrive in fast-paced environments where technology, problem-solving, and IT service management (ITSM) intersect. I’ve successfully reduced IT support resolution times by 30% through advanced troubleshooting protocols, ensured zero downtime during critical system migrations, and improved network performance with proactive incident management and root cause analysis. My technical proficiency spans (),/. Beyond technical expertise, I’m passionate about team collaboration, knowledge sharing, and driving continuous improvement. I excel in delivering tailored that enhance system performance, user experience, and IT security. As I advance my career, I’m eager to contribute my skills in IT support leadership, technical project management, and infrastructure optimization to organizations seeking strategic growth and innovation.
Experience
Support Engineer Ii (Remote)
May 2025 — Present · Cincinnati, OH, US
Support Engineer II (remote)
Education
ITT Technical Institute
Information Security, Computer Networking; Programming
2010 — 2012
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