Brianna McDade

Experience

1. Location General Manager

   CarMax

   May 2023 — Present · Louisville, KY, US

   Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management-Utilize reports, analyze information, and monitor trends to identify opportunities in the business -Display financial responsibility through P&L management -Identify opportunities to reduce waste; identify process improvements that are value added for customer and associate experience-Interview, hire, train and promotes associates to support store operations and company growth-Ensure positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process -Lead senior management team in setting strategy for the store and provides vision, direction, and motivation to team-Champions and implements both company and store initiatives for consistent execution and continuous improvement -Manage daily store operations by interpreting, communicating and executing policies and procedures-Resolve customer and associate issues-Facilitate and participate in meetings and conference calls

Education

• Dalton State College

  Bachelor’s Degree, Business Administration and Management, General

  2011 — 2014

• Georgia Northwestern Technical College

  Associate's degree, Business Administration and Management, General

  2008 — 2010