Bob Mathers
Mentor, Customer Experience @Accelerator Centre
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WORK HISTORY
Mentor, Customer Experience @Accelerator Centre
Waterloo, ON, CA
I serve as the Customer Experience mentor at the Accelerator Centre, an award-winning centre for the advancement of technology start-ups in Waterloo. I work with founders, specifically on- CX planning focused on driving customer retention, loyalty and growth- Customer journey mapping to deliver on client needs from the top-of-funnel to trials, conversion, onboarding, support and renewals- Developing and implementing key KPIs in customer success including time-to-value, gross/net ARR churn, logo retention and customer lifetime value- Customer outcomes management that drives customer loyalty by proving that we deliver what we promise- Land and expand strategies that maximize customer growth and revenue
EDUCATION
McMaster University
Bachelor's degree in Economics
SKILLS
ABOUT BOB MATHERS
I\'m Bob Mathers. I\'m a keynote speaker and Customer Success coach for execs in B2B SaaS. I help leaders hit their targets, it\'s that simple. I believe the answers you\'re looking for are not out there, they\'re inside your teams. I help you clarify what matters so we can focus on real solutions right now. The best part? You\'ll find your voice, build your confidence and finally be the rockstar you are.Organizations call me when they want to inspire their teams to get off auto-pilot, chase their curiosity and create unforgettable connections with customers.Executives reach out when they\'re missing their targets, and running out of answers. They need a new story to tell, one that rebuilds the confidence of their peers and helps them capture the momentum they\'ve lost.2 ways I may be able to help you:KEYNOTE SPEAKINGI deliver powerful keynotes that spark an emotional shift in awareness of how small daily changes can unlock curiosity and creativity in teams that turn them into rockstars.I tailor my talks to meet your unique requirements.My Signature Talks- Rediscover Your Inner Rockstar- Put your Audience LAST and Catch FIRE on LinkedIn.CUSTOMER SUCCESS COACHINGIf you\'re a CEO, founder or CS leader, I can help you- Quickly get clarity on the one problem you need to fix first- Build a plan for the next 6 months with measurable improvement targets you can defend- Start to regain the confidence of the CEO, your peers and your team- Build the momentum you\'ve lost.IMPACT I\'VE MADE Increased revenue from existing clients from 40% to 65% in 1 year. Increased revenue from client renewals by 35% in 1 year. Increased services revenue by 8Xs in one year. Reduced time spent by CS team on reactive activities from 55% to 35% in 1 year. Improved time to value from 18 months to 6 months in 1 year.WHAT CLIENTS SAY Bob is one of those people who fills your cup with every interaction. He is deeply invested in ensuring that the people with whom he\'s speaking are heard, supported and successful- Michelle Groncholsky - CEO, Founder, TedX Speaker Bob\'s expertise in developing and implementing effective customer success strategies is unmatched- Deniz Omurgonulsen, VP Member Experience @ Leading Hotels of the World Bob has been instrumental in helping our team implement a CX program with an NPS of 90 and 65% of our revenue coming from existing clients- Aaron Barth, CEO Dialectic.WAYS YOU CAN REACH OUT:• DM here on LinkedIn.• Schedule a chat here https://calendly.com/bmathers/30-minute-meeting
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