Shannon James

About Shannon James

Available for Hire! Marketing Guru| Sales Savvy| Music Enthusiast| Expert Trainer| Event…

Experience

1. Sales Consultant

   Verizon

   Sep 2016 — Present · Newport News, VA, US

   Exceeding company KPI objectives month over month selling to new and existing customer, as well as retaining customers, by analyzing their existing services, discovering new needs, building rapport,empathizing,usingvarious systemtools and recommending complimentary services or products to add value to their home/family needs. Using knowledge of the full suite of Verizon products, services and current promotions, along with supporting resources allows for a seamless transition when consulting with various customers as their trusted advisor. Providing tips and strategies to teammates on closing sales by collaborating with my supervisor in various one on one coaching sessions, sharing updates to policies in team chats and meetings, along with best practices, promoting teamwork and exemplifying leadership.

Education

• Virginia State University

  Bachelor of Science (BS), Marketing

  1998 — 2002

• Strayer University

  Master of Business Administration (MBA), Marketing

  2012 — 2016

Skills

• Customer Retention
• Customer Service
• Customer Satisfaction
• Training
• Microsoft Office
• Sales
• Marketing
• Marketing Strategy
• Event Planning
• Account Management
• Coaching
• Research
• Sales Management
• Program Management
• Event Management
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Management
• Team Building
• Public Speaking
• Strategy
• Microsoft Word
• Online Marketing
• Public Relations
• Social Media
• Nonprofits
• Experienced Trainer
• Cold Calling
• Leadership
• Community Outreach
• Social Networking