Brian Thompson

About Brian Thompson

I am an AI Solution Architect Manager at ServiceNow, leading a national team of AI Solution Architects supporting Enterprise customers across the Technology, Media, and Telecommunications (TMT) verticals. My team partners with sales leadership and customers to design AI-driven solution architectures, deliver high-impact proofs of concept, and translate AI strategy into scalable, production-ready outcomes on the ServiceNow platform.With more than 25 years of experience across IT service delivery, enterprise architecture, and solution-based sales, I bring a strong blend of technical depth and business leadership. I have extensive experience guiding executive-level technical conversations, shaping AI and platform strategy, and building high-performing teams that operate as trusted advisors. My expertise includes AI experience architecture, workflow automation, enterprise platform strategy, ITSM and ITOM, cloud and integration architectures, and technical value realization.I have been recognized for leadership and impact throughout my career, including “Top 40 Under 40” by the Memphis Business Journal and “Power Player in Information Technology” by MBQ Magazine. I am driven by continuous learning, strong customer partnerships, and developing technical leaders who help enterprises confidently adopt AI to modernize operations and accelerate digital transformation.

Experience

1. Ai Solution Architect Manager Enterprise Tmt (U s)

   ServiceNow

   Feb 2026 — Present · Memphis, TN, US

   Lead a national team of AI Solution Architects delivering deep, architecture-led pre-sales support for Enterprise Technology, Media, and Telecommunications customers across the U.S, focused on accelerating AI-driven transformation on the ServiceNow platform- Own the technical strategy for AI Experience architectures, ensuring high-quality discovery, architectural design sessions, solution blueprints, and proofs of concept that translate customer AI vision into scalable, executable solutions- Ensure consistent delivery of enterprise-grade AI architectures, emphasizing scalability, performance, security, and integration across complex customer environments- Partner closely with Enterprise sales leadership, AI Solution Consultants, and Specialists to align AI architecture strategy with account priorities, executive use cases, and long-term transformation roadmaps- Govern AI Solution Architect engagement across strategic opportunities, prioritizing resources to maximize technical impact, deal velocity, and customer confidence through architectural credibility- Develop AI Solution Architects into trusted technical advisors with strong executive presence, capable of influencing customer architectural direction and guiding AI-first platform decisions- Establish and scale AI-focused best practices, including reusable reference architectures, proof-of-concept frameworks, and industry patterns that increase consistency, speed, and quality across Enterprise engagements.

Education

• Christian Brothers University

  Bachelor’s Degree, Civil Engineering

  1993 — 1997

Skills

• Storage
• Consulting
• IT Service Management
• Account Management
• Budgets
• Program Management
• Sales Engineering
• Co-Location
• Management
• Cloud Computing
• Project Management
• Business Analysis
• Vmware Infrastructure
• Microsoft Office
• Storage Area Network (San)
• Virtualization
• Vendor Management
• Windows Server
• Solution Selling
• Leadership
• Software as a Service (Saas)
• Business Development
• New Business Development
• Microsoft Sql Server
• Marketing Strategy
• Project Planning
• Strategic Planning
• Vmware
• Solution Architecture
• Data Center
• Contract Negotiation
• Managed Services
• Disaster Recovery
• Integration
• Saas
• Security
• Sales Management
• Servers