Brittany Sampson

About Brittany Sampson

Strategic Ops Leader | Scaling Teams, Systems & Partner Success I specialize in…

Experience

1. Director of Partner Success Operations

   Caring

   Aug 2021 — Present · Charlotte, NC, US

   Lead the Partner Success Operations team, overseeing onboarding, integrations, customer support, and data operations. My role focuses on designing scalable systems, streamlining partner engagement, and aligning operational strategy with broader business goals.Key Achievements & Responsibilities: Scalable Growth StrategyDesigned and implemented a tiering framework for unmanaged partners (Premier, Established, Standard, Base) to prioritize support based on revenue, chain size, and integration status. This allowed us to set a 35% growth target for mid-tier accounts while enabling self-service at scale. Workflow Automation & Process ImprovementAutomated a multi-step onboarding email series using HubSpot, eliminating manual tasks and reducing onboarding time. Created content quality standards to ensure every new listing meets SEO and partner experience benchmarks (photos, amenities, cost, description). Interim Team LeadershipStepped in to manage the IHC Account Management team during a leadership transition—driving process optimization, increasing contractor ownership, and maintaining partner satisfaction and account stability. Data-Driven Partner EngagementCollaborated on analysis linking portal logins to revenue; turned findings into actionable outreach plans targeting high-potential unmanaged partners. Supported implementation of scraping and enrichment strategies to improve provider content and SEO. Cross-Functional & Product CollaborationAct as SME across our legacy and modern systems (Directory, Portal, HubSpot). Partner with Engineering and Product to resolve systemic issues, improve the partner portal UX, and align systems with business needs. Leadership & ImpactDevelop and empower a diverse team while driving high-impact OKRs. Known for balancing strategic vision with deep systems knowledge and execution, and for championing partner-centric improvements across departments.

Education

• Young Harris College

  Associate of Science, Business Administration

  2006 — 2008

• The University of Georgia

  Bachelor of Science in Family and Consumer Sciences, Family Financial Planning & Consumer Economics

  2009 — 2010

Skills

• Photoshop
• Social Media
• Leadership
• Microsoft Word
• Research
• Data Analysis
• Inventory Management
• Customer Service
• Retail
• Public Speaking
• Public Relations
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Event Planning