Aayushi Mishra
Information Technology Infrastructure Manager @Aecon Group Inc.
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WORK HISTORY
Information Technology Infrastructure Manager @Aecon Group Inc.
CA
Leading and managing the deskside support team, providing guidance, training, and mentorship to ensure high performance and professional growth.• Developing and implementing operational policies and procedures to enhance efficiency and service quality• Monitoring and evaluating the performance of the support team, using data and metrics to identify areas for improvement.• Managing the procurement and inventory of IT hardware and software, ensuring that resources are used effectively.• Lead and manage a team of training professionals, fostering a collaborative and supportive work environment.• Ensuring that all operations comply with relevant legal regulations, industry standards, and internal policies.Achievements so far : • Launched plenty of new process knowledge content and coordinated with LinkedIn learning platform administrator, enhancing team knowledge and operational efficiency.• Developed and implemented operational policies and procedures that improved service quality and efficiency.• Fostered collaboration within the Legal Department and across stakeholders, driving process improvement initiatives.• Ensured data integrity and compliance by maintaining accurate records and adhering to all relevant policies, including the Outside Counsel Billing Policy.• Optimized procurement and inventory management for IT hardware and software, ensuring effective resource utilization.• Built and led a high-performing deskside support team, providing mentorship and training for professional growth.• Contributed to continuous improvement by actively participating in the development and rollout of new processes and systems.• Ensured regulatory and policy compliance across all operations, meeting legal and industry standards.
EDUCATION
NIIT Institute
Bachelor of Science - BS, Computer Software Engineering
Indira Gandhi National Open University (IGNOU), Delhi
Master of Arts - MA, English Language and Literature, General
University of Delhi
Bachelor of Arts - BA, English Language and Literature/Letters
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Operations Management and Supervision
Delhi University
Certification in French language, French Studies
SKILLS
ABOUT AAYUSHI MISHRA
IT Operations Manager & Consultant with 10+ Years of Experience in Infrastructure, Project Leadership, and Strategic InnovationWith over ten years of hands-on experience in IT operations and leadership, I specialize in managing and optimizing end-to-end processes within asset management and infrastructure projects. My expertise spans overseeing deskside support teams, driving operational efficiency, and implementing robust policies to ensure compliance and service excellence. I have successfully led initiatives that automate asset tracking and ticket assignment, notably integrating NFC technology with Symphony Summit to streamline operations and reduce manual workloads.My background includes extensive work in IT Service Management (ITSM), infrastructure development, terminal operations, and vendor management. I am proficient in tools such as ServiceNow, SUMMIT, JIRA, BMC Helix, VMWare vCenter, Microsoft Hyper-V, Active Directory, SCCM, Intune and Office 365, with a strong command of project management platforms and learning management systems. I have consistently delivered results by minimizing downtime, enhancing team capacity through tailored training, and maintaining high SLA and CSAT targets.As a manager, I excel in cross-functional team leadership, strategic planning, and stakeholder engagement, fostering collaboration across departments and driving continuous improvement. My approach is rooted in adaptability and a commitment to integrating new technologies and best practices, ensuring alignment with evolving business needs.I am recognized for my communication and facilitation skills, problem-solving acumen, and adherence to ITIL framework policies in incident, problem, change, configuration, and capacity management. My achievements include launching process knowledge content, leading accessibility advocacy, and receiving the \'Employee of the Year\' award for exceptional technical performance.I am dedicated to advancing my expertise and leadership in IT management. I approach every challenge with optimism and a growth mindset, guided by the principle:\"YES I CAN.\"
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