Brittany M.

Technical Sales Support Representative @Reliance Worldwide Corporation

Atlanta, GA, US

Provides product technical support for RWC brands: SharkBite™, HoldRite™, Cash Acme™, John Guest™, EZ-Flo™, Eastman™, & Everbilt™ products• Responds to domestic inquiries via phone & email from homeowners for warranty claims and installation• Assists design engineers, contractors, and inspectors with product knowledge and plumbing codes• Partners with marketing and e-commerce teams to optimize product content and consumer engagement• Responds to consumer product questions and complaints via BaazvarVoice & Amazon Answers• Collaborates with customer support, PIM & DIM team, & sales for missing internal product information• Provides support for internal & external sales representatives and distributors with alternative product options for purchase orders• Supports retailers (Home Depot, Lowes, & Ace Hardware) with customer product inquiries• Assists quality analysts with trending product performance complaints and data• Creates RGA returns for alleged defective products to undergo inspection & performance evaluation• Processes warranty claims and free-of-charge replacement orders via SalesForce• Utilizes SAP data analytics tool for product inventory, order statuses, and return goods authorizations• Assists new hires with training and onboarding, facilitates learning lessons and hands-on support

Southern New Hampshire University

Master's Degree, Management

Savannah State University

Marketing

Savannah State University

Bachelor's Degree, Business Administration/Marketing

Southern New Hampshire University

Business Administration and Management, General