Brittany M.

About Brittany M.

I am a multi-disciplinary professional with 10+ years of experience, specialized in…

Experience

1. Technical Sales Support Representative

   Reliance Worldwide Corporation

   Aug 2023 — Present · Atlanta, GA, US

   Provides product technical support for RWC brands: SharkBite™, HoldRite™, Cash Acme™, John Guest™, EZ-Flo™, Eastman™, & Everbilt™ products• Responds to domestic inquiries via phone & email from homeowners for warranty claims and installation• Assists design engineers, contractors, and inspectors with product knowledge and plumbing codes• Partners with marketing and e-commerce teams to optimize product content and consumer engagement• Responds to consumer product questions and complaints via BaazvarVoice & Amazon Answers• Collaborates with customer support, PIM & DIM team, & sales for missing internal product information• Provides support for internal & external sales representatives and distributors with alternative product options for purchase orders• Supports retailers (Home Depot, Lowes, & Ace Hardware) with customer product inquiries• Assists quality analysts with trending product performance complaints and data• Creates RGA returns for alleged defective products to undergo inspection & performance evaluation• Processes warranty claims and free-of-charge replacement orders via SalesForce• Utilizes SAP data analytics tool for product inventory, order statuses, and return goods authorizations• Assists new hires with training and onboarding, facilitates learning lessons and hands-on support

Education

• Southern New Hampshire University

  Master's Degree, Management

• Savannah State University

  Marketing

• Savannah State University

  Bachelor's Degree, Business Administration/Marketing

• Southern New Hampshire University

  Business Administration and Management, General

Skills

• Wix.com
• Event Management
• Point of Purchase
• Fundraising
• Advertising
• Marketing
• Inventory Management
• Marketing Communications
• Public Speaking
• Creative Writing
• Training
• Customer Service
• Teamwork
• Retail Pro Merchandise System
• Social Networking
• Time Management
• Management
• Microsoft Office
• Sales
• Team Leadership
• Prezi.com
• Research
• Weebly.com
• Critical Thinking
• Event Planning
• Leadership
• Social Media Marketing