Bliss Thao

About Bliss Thao

Proven in-house full-cycle recruiter specializing in sales recruiting. Over 10 years of…

Experience

1. Customer Success Manager

   A Better Gutter Cleaning Inc

   Mar 2023 — Present · Sandy Springs, GA, US

   Identified redundancies in existing processes and implemented streamlined procedures, reducing response times and improving productivity by 95%- Cultivated strong relationships with key clients, addressing their concerns promptly and effectively, resulting in ongoing business accounts with large homeowner’s associations- Successfully resolved escalated customer issues, demonstrating strong interpersonal skills and the ability to de-escalate tense situations while maintaining a focus on customer satisfaction- Audit schedules multiple times throughout the day to assess if crew members are meeting company standards and not deviating from their assigned routes- Updated office slideshow weekly to showcase recent sales numbers and communicate current reminders, notices and events to the entire company- Build 10 optimized routes daily consisting of 10-20 jobs each and communicate notices to customers- Continued innovation of new ways to physically optimize the office and completing office organization projects- Planned and executed company events, fostering team bonding and morale- Maintaining quality of crew member’s company phones to ensure they are running optimally- Order office supplies, maintain cleanliness standards and track inventory.

Education

• Century College

  Associate of Arts - AA