Iveren Anyiman

Travel Advisor @Jet2.com and Jet2holidays

Travel Consultation: Provide expert travel advice to over 100 customers on holiday packages, travel insurance, and additional beneficial services in alignment with their travel needs and preferences.• Fraud Prevention: Investigate and escalate suspected fraudulent transactions to the legal team to enhance fraud prevention measures and ensure compliance with security policies.• Customer Support: Assist 5+ customers daily with their holiday bookings from pre-travel inquiries to departure, elevating customer satisfaction, travel experience and monthly revenue by 20%.• Issue Resolution: Handle customer inquiries, complaints, and booking modifications efficiently, maintaining a positive brand reputation and exceeding service quality expectations.