Bless Dejillo
Technical Specialist @Apple
Signup · Get unlimited contacts
WORK HISTORY
Technical Specialist @Apple
Laval, QC, CA
Repair trust with customers by offering technical support and skilled troubleshooting at the Genius Bar, all the while generating excitement for and loyalty to Apple’s products and services as solutions.Go above and beyond to provide excellent service to Apple customers by confidently following APPLE’s steps of service. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is escalated to Apple.Rank #1 in Business Introductions performance in the department (Q1 2026) and across the store (Q2 2026).Serve as a Business leader at the Genius Bar and provide Business Introduction mentorship to a fixed number of Technical Specialists and Technical Experts to empower team members and to increase Business Introduction rates at the Genius Bar.Demonstrate Apple’s values of inclusion and diversity in daily activities by being a member of 1) Apple’s Benevity Program to find eligible nonprofits and make donations which are matched by Apple, and to encourage team members to volunteer, 2) Apple’s Pulse Committee to discuss and improve workplace engagement and enhance productivity, and 3) Apple’s Inclusion and Diversity Committee to celebrate diversity and to encourage team members to have an honest and open dialogue.
EDUCATION
Dawson College
DEC, Modern Languages
Concordia University
Bachelor of Arts - BA, Sociology
ABOUT BLESS DEJILLO
Hi there! My name is Bless — a people-focused problem solver who loves turning challenges into solutions. As a Technical Specialist at Apple, I’ve honed strong troubleshooting skills to quickly identify and resolve technical issues on Apple devices and services while keeping the customer experience front and center.As a class of 2025 graduate in Sociology from Concordia University, I bring a background in government research, sensitive material review, web communications, and media management thanks to my Co-op and Federal Student Work Experience internships.Data-driven and human-centered, I thrive in roles where I can combine technical knowledge with clear communication to make a meaningful impact to the team and to the customer’s journey!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.