Bless C.
Journey Developer @NatWest Group
Signup · Get unlimited contacts
WORK HISTORY
Journey Developer @NatWest Group
Edinburgh, GB
In my role as a Journey Developer within the Group\'s payments team, I work in Agile scrums to design, deliver, and improve digital customer journeys that enhance the NatWest banking experience. My work focuses on optimising payment processes, improving customer communication, and meeting regulatory requirements.Key Responsibilities:Leading the delivery of MasterCard scheme mandates to ensure compliance and seamless customer experienceDesigning and implementing push notification journeys to keep customers informed in real-timeBuilding dynamic deep linking capabilities using APIs to improve navigation and customer engagementCollaborating with Product Owners, UX Researchers & Designers, Devs, Testers, RTM\'s and Business Analysts to deliver value through iterative Agile sprintsUsing service design techniques to map, analyse, and improve end-to-end customer journeysPrioritising and managing changes within the product backlog, focusing on reducing pain points and increasing customer satisfaction.Supporting incident management and contributing to solutions that improve system resilience and reliability.Key Skills:Agile project managementProduct backlog prioritisationCustomer journey mappingUX design and service designPush notification strategyMasterCard scheme deliveryStakeholder collaborationChange and incident managementI’m passionate about delivering customer-focused digital solutions that make banking easier, faster and more intuitive.
EDUCATION
O'Reilly School of Technology
Cloud Computing Practitioner
The Chartered Banker Institute
Chartered Banker Certification, Banking and Financial Support Services
LIBF
DipFA , Banking, Corporate, Finance, and Securities Law
ABOUT BLESS C.
Customer Journey Developer with 10+ years in banking, specialising in payments and mobile experiences. I design journeys that make banking intuitive, faster and more engaging. My work includes delivering Mastercard scheme mandates, building push notification flows and introducing new digital capabilities to help customers interact with their money in real time.Certified in LUMA and Google UX Design, I bring a human-centred and inclusive approach to problem solving. I use journey mapping, accessible design principles and Agile delivery to create seamless digital experiences. My expertise spans API integration, product ownership and close collaboration with engineering, product and design teams.I\'m passionate about building frictionless digital payment journeys that genuinely solve customer problems. Right now, I\'m focused on growing my impact in product, UX and journey improvement roles-improving mobile experiences at scale and driving real customer value through thoughtful design and smart delivery.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.