Blank Oppong
UX Researcher and Financial Consultant @ Charles Schwab | BSc, User Research, Web Development
- Role
- Ux Researcher at Charles Schwab
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Blank Oppong
I am a UX Researcher at Charles Schwab with over 10 years of experience in creating engaging and user-friendly digital experiences for customers and employees. I have a BSc in Business Information Technology and a CCNA certification, which enable me to apply both technical and business knowledge to my research projects. My core competencies include conducting end-to-end research activities, from identifying opportunities and needs, to designing and testing solutions, to measuring and reporting outcomes and insights. I have worked on various projects across different domains, such as mobile and web app customer experience, instructional design, and learning journeys. I have also mentored junior UX candidates and store associates looking to get into the UX field. I enjoy collaborating with creative directors, producers, instructors, vendors, and internal teams to deliver research that meets and exceeds the business goals and the user expectations. My mission is to represent the voice of the customer in everything I do and to empower them with intuitive and accessible digital products.
Experience
Ux Researcher
Feb 2023 — Present · Austin, TX, US
Developed and delivered research plans, user interviews, task analysis, surveys, journey maps, personas, and usability testing on a project-by-project basis.•Collaborated with an internal team to gather data and ensure the feasibility of work.•Gleaned insights from data to provide clear user-centered recommendations•Presented effectively to decision makers with a focus on storytelling with data.•Self-managed multiple tasks at one time and applied UX results directionally.•Gained and applied Financial institution expertise with emphasis on marketing environment, working in an agile methodology framework.•Developed abilities to sense conflict and take appropriate action when needed.
Education
GCIHS
High school diploma
IBS Hyderabad
Ccna, Network and System Administration/Administrator
University of Greenwich
Bachelor of Science (BSc), Business Information Technology
2011 — 2014
CPA
High School/Secondary Diplomas and Certificates
1998 — 2005
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