Andre Blanchard
Contractor, Customer Success @Teck Resources Limited
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WORK HISTORY
Contractor, Customer Success @Teck Resources Limited
Victoria, BC, CA
Led the creation of a new helpdesk from conception to operationalization, aligning with organizational goals.• Orchestrated the selection and implementation of tools and systems, including ticketing software and knowledge management platforms.• Established performance metrics and quality assurance mechanisms to monitor helpdesk operations and drive ongoing enhancements.
EDUCATION
MIT Sloan School of Management
Executive Certificate in Technology, Operations, and Value Chain Management, Operations Management and Supervision
Humber College
Commercial Photography
SKILLS
ABOUT ANDRE BLANCHARD
I\'m a data-driven leader with the ability to strategize, develop and execute project delivery as well as identify areas of opportunity. I focus on key results, build high-functioning teams and quickly adapt to changing needs. I lead with a collaborative approach, which brings out the best in every team and allows us to collectively succeed in achieving our goals. I also believe in having fun along the way and enjoying the process. In the 15+ years that I’ve worked in the technology industry, I have learned and broadened my skill-set by working in various areas including customer support, project management and software development. With this strong business and technical background, I am able to analyze an organization’s critical business requirements, identify opportunities, and develop innovative strategies for enhancing competitiveness, increase revenue, and improve overall customer satisfaction.
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