Blanca Jackson
Account Manager || Recruiter || Human Resources Assistant || Customer Service Specialist || Administrative Assistant || Sales & Training Coordinator || 🔍 Actively Looking for new Opportunities
- Role
- Client Relationship Manager at State Farm
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Blanca Jackson
Operations and people leader with 9+ years of experience across contact center…
Experience
Client Relationship Manager
Sep 2022 — Present
As a licensed Account Manager across Georgia, Tennessee, and South Carolina, I manage a diverse portfolio of 150+ clients, providing tailored insurance solutions while ensuring policy accuracy, compliance, and retention. I\'m passionate about building lasting relationships and simplifying insurance for individuals and businesses alike. Key Highlights: Helped increase agency revenue by identifying cross-sell opportunities and providing comprehensive coverage reviews, resulting in a 25% upsell rate Maintained a 95%+ client retention rate through responsive service, same-day resolution on inquiries, and personalized policy management Streamlined office operations by leveraging CRM tools to automate workflows, ensure data integrity, and reduce policy processing errors by 30%🤝 Collaborated with sales and support teams to optimize client onboarding and retention strategies across multi-state regions Ensured full regulatory compliance in every step of the client journey, contributing to successful audits and maintaining agency standards
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