Blamsan Pierre
Director of Customer Care Operations/ Charter Communications New York, NY
- Role
- Director of Operations at Charter Communications
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Blamsan Pierre
Director of Operations, Charter Communications with 15+ years’ experience managing business operations and driving business growth in the cable, telecom & mass media space.Expertise in client relations, long & short-term planning/ forecasting, staff training, supervision, motivation and mentoring. Track record of achieving corporate objectives, increasing productivity and enhancing employee morale.Hold a BA in Business Management & Administration (City College); completed a NAMIC Leadership Seminar,(Washington DC, 03/2016) and a Manager Leadership Development Program (New York, 2017).Adopt a highly client-centric ethos at all times.
Experience
Director of Operations
Aug 2023 — Present · NY, US
Education
Borough of Manhattan Community College
Associate of Science - AS, Statistics & Data Analysis
The City College of New York
Bachelor of Art, Business Management & Administration
Skills
- Call Center
- Direct Sales
- Sales Operations
- Customer Retention
- Customer Service
- Wireless
- P&L Management
- Recruiting
- Voip
- Vendor Management
- Leadership
- Strategy
- Product Management
- Telephony
- Business Analysis
- Hiring
- Managed Services
- Call Centers
- Cross-Functional Team Leadership
- Performance Management
- Crm
- Sales Management
- Retail
- Outsourcing
- Networking
- Process Improvement
- Broadband
- Troubleshooting
- Sales Process
- Unified Communications
- Team Management
- Telecommunications
- Analysis
- Team Leadership
- Customer Satisfaction
- Training
- Customer Experience
- Contract Negotiation
- Selling
- Forecasting
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