Tom Blake
Managing Director | Bank Operations | Fraud Management | Risk Management | Predictive Analytics | Process Management | Six Sigma
- Role
- Managing Director, Bank Operations and Services at MUFG
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
Experience
Managing Director, Bank Operations and Services
Aug 2016 — Present · Tempe, AZ, US
Lead a multi-site team of 450 on-shore/off-shore employees supporting Retail and Commercial Banking groups including Account Maintenance Operations, Fraud Management and Claims, Tax/Legal Operations, General Ledger, Quality Management, Policy and Procedure- Strong knowledge of banking laws and regulations, direct experience with federal regulators- Implemented key process indicators to balance customer experience with risk appetite and tolerance- Experience managing offshore/vendor relationships and managing third party risk
Education
Massachusetts Institute of Technology
Master of Science - MS
United States Military Academy at West Point
Bachelor of Engineering (BEng)
Massachusetts Institute of Technology
Master of Business Administration - MBA
Skills
- Quality Management
- Visio
- Management
- Project Management
- Process Engineering
- Banking
- Risk Management
- Black Belt
- Strategy
- Management Consulting
- Process Management
- Process Improvement
- Program Management
- Procurement
- Training
- Lean Manufacturing
- Change Management
- Continuous Improvement
- Process Excellence
- Manufacturing
- Business Transformation
- Team Leadership
- Vendor Management
- Business Process Mapping
- Business Process Improvement
- Operations Management
- Metrics
- Cross-Functional Team Leadership
- Dmaic
- Operational Excellence
- Leadership
- Performance Management
- Six Sigma
- Business Process
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