Blake Thompson
Program Manager, Digital Customer Success & Strategy
- Role
- Program Manager, Global Customer Programs - Digital Customer Success & Strategy at SailPoint
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Blake Thompson
Customer Success Professional with extensive experience in the recurring revenue (SaaS) software industry. Skilled in driving product adoption through data-focused onboarding strategies, and leveraging digital resources to enhance the customer journey and reduce renewal risk. Proven track record at building strong cross-functional relationships, aligning internal business needs with innovative solutions, and translating feedback into actionable product/process enhancements. Experienced with developing and executing training campaigns, synthesizing best practices, and promoting customer advocacy internally.
Experience
Program Manager, Global Customer Programs - Digital Customer Success & Strategy
Dec 2024 — Present
Education
University of North Carolina at Wilmington
Bachelor of Political Science
2008 — 2013
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