Blake Mesenbrink

About Blake Mesenbrink

Over 18 years of successful IT management experience building and managing strategic…

Experience

1. Service Delivery Manager

   Compucom

   Nov 2006 — Present

   Responsible for all aspects of account management. This includes, but not limited to- Account growth - Service delivery- Vendor Management- Budgeting and Forecasting- Meeting all SLAs, SLOs and KPIs- Meeting Account profit/loss goals- Presenting monthly/quarterly and annual service reports to Client Executives- Integrating new technologies to achieve Client goals- Interviewing and staffing client locations- Project Management including planning, budgeting, staffing, scheduling and meeting profit goals- Hiring and career development of all direct reportsDelivering world class managed services and projects for some of the largest retailers, credit card processing and biotech companies in the world, including Walmart, CVS, Dick\'s Sporting Goods, First Data, Smith & Nephew, Bioventus and VSP.

Education

• Arkansas State University

  BS

Skills

• Public Speaking
• Service Delivery
• IT Operations Management
• Contract Recruitment
• Major Incident Management
• Integration
• Team Leadership
• Software Documentation
• Windows
• Project Management
• Program Management
• Help Desk Support
• Customer Service
• Project Delivery
• Business Process
• Strategic Planning
• Budgeting
• Vendor Management
• System Deployment
• Itil
• Disaster Recovery
• Microsoft Excel
• Microsoft Sql Server
• Team Building
• Microsoft Certified Professional
• Troubleshooting
• Windows 7
• Process Improvement
• Staff Augmentation
• Data Center
• Budget Forecasts