Blake Krause
Construction Tech, Customer First
- Role
- Lead Customer Success Manager at Beam
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Blake Krause
Put something in front of me and I will learn it, dissect it and try to improve it. Being dynamic has enabled me to move between Architecture, Oil and Gas, Construction and Tech industries. I thrive in environments where I can question operations and processes out of curiosity and be empowered to optimize. Building relationships internally and externally have been consistent drivers in the success and satisfaction found throughout my career. Outside of spending time raising my little girl and riding bikes, the rest of my free time includes designing and sometimes even building small residential projects (interiors and landscape).
Experience
Lead Customer Success Manager
Apr 2025 — Present · Austin, TX, US
AI-powered construction software for estimating, payments and project management• First dedicated CS hire and responsible for scaling Construction Technology SaaS team• Managed identifying and starting first satellite office (Austin, TX)• Building systems to scale CS operations (Reporting, Onboarding Ticket Pipeline, Payment Reactivation, Etc)• Onboard new Customers with a focus on immediate value and discovery for additional features to implement• Provide product training and manage Customer feedback and platform requests with internal teams• Make data driven upsell recommendations
Education
University of Houston
Bachelor of Architecture (B.Arch.), Architecture
2001 — 2006
Skills
- Process Scheduler
- Vendor Management
- Strategic Planning
- Construction Documents
- Budgets
- Procurement
- Autocad
- Management
- Design Research
- Training
- Leed Ap
- Contract Management
- Energy
- Microsoft Excel
- Architecture
- Contract Negotiation
- Engineering
- Revit
- Consultant Coordination
- Leadership
- Illustrator
- Architectures
- Microsoft Office
- Proposal Writing
- Rendering
- Project Management
- Software Documentation
- Submittals
- Cad
- Construction
- Photoshop
- Sketchup
- Project Coordination
- Project Planning
- Construction Drawings
- Ms Project
- Analysis
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