Blake H.
IT Manager @Tri Star Sports & Entertainment
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WORK HISTORY
IT Manager @Tri Star Sports & Entertainment
Nashville, TN, US
Tri Star Sports & Entertainment — IT Project Manager (IT Operations Lead)Lead IT operations for 3 offices and 150+ employeesOversee MSP/MSSP partnerships, escalations, and service deliveryManage vendor evaluation, replacement, and procurement processOwn licensing, maintenance contracts, and IT procurementBuild and maintain onboarding/offboarding documentation, policies, and proceduresSupport executive planning for infrastructure and security upgrades
EDUCATION
Freed-Hardeman University
Bachelors, Computer Information Systems
SKILLS
ABOUT BLAKE H.
IT Operations Manager with 15+ years of experience leading IT service delivery, vendor partnerships, and infrastructure modernization across multi-site environments. I specialize in building stable, well-documented IT operations that scale—balancing security, business continuity, and end-user experience.Across my career, I’ve led Microsoft 365 migrations, Exchange Online transitions, UCaaS deployments, disaster recovery planning, hardware refresh programs, and IT documentation/process standardization. I’m experienced in managing MSP and MSSP relationships, driving accountability through clear expectations, structured escalation paths, and performance-based decision-making.I work closely with executive leadership and department heads to translate business goals into practical IT roadmaps, while keeping service delivery consistent and user-focused.Core strengths include IT operations leadership, service delivery, vendor management, Microsoft 365 administration, and business continuity planning.
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