Blake E. Roper
Technical Support Intern @ SAS
- Role
- Technical Support Intern at SAS
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Intern
May 2025 — Present · Cary, NC, US
Currently Building Machine Learning Model to Predict Correct Team Assignment for Cases- Resolved and Closed Live Customer Cases and Practice Cases- Hands on Training with Technical Support team- Shadowed Assessment Phone Duty and Chat Duty- Re-routed 90+ Cases to the Correct TS Team- Scraped ServiceNow Case Data and Wrote Program to clean Data Used to Evaluate Common User Errors When Using SAS Free Educational Products
Education
Durham Academy
High School Diploma
2014 — 2024
Davidson College
Bioinformatics and Neuroscience (degree expected 2028)
2024 — 2028
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