Blake Chaplin
Supervisory IT Specialist at U.S. Department of Veterans Affairs | Expertise in Technical Project Leadership, Support, Network Administration & Training
- Role
- Supervisory IT Specialist at U.S. Department of Veterans Affairs
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Blake Chaplin
Outgoing, service-oriented IT professional with nine (9) years of progressive experience in roles involving IT software/hardware implementation, training, and technical support. Recognized throughout career for deep technical expertise, combined with extensive “soft skills” in the areas of communications, teamwork, creative problem-solving, and internal/external customer service. Superior troubleshooting and diagnostic skills, combined with attention to detail and the ability to complete projects under aggressive deadlines and resource constraints. Additional strengths in communicating technical concepts to both technical and non-technical audiences, including executive teams, and in developing/enforcing effective IT policies and procedures to improve speed, security, scalability, and cost-effectiveness.Key Skills & Qualifications:• Technical Project Management / Leadership• Technical Support / Help Desk / Escalations • Network Administration & Security• Project Scoping, Scheduling & Planning• AWS & Azure Cloud Systems / Operational Support • System Upgrades, Migrations & Administration• Technology Roadmap Development• System Diagnosis & Troubleshooting • Data Privacy & CyberSecurity• IT Software & Hardware Solutions • Documentation & Best Practices• Reporting & Analytics • Customer Success & Support • IT Policy & Procedure Development • Database Performance TuningCore software/hardware/environment experience includes Windows, MAC, Linux, MDM, Cloud (AWS/Azure), MS Office 365, SharePoint, Active Directory, ServiceNow, Teams, SCCM, MIM, iCAMP, dBat, BigFix, MDT, Bluejeans, Slack, WebEx, Jira, SQL Server, Windows Server, and Powershell.
Experience
Supervisory IT Specialist
U.S. Department of Veterans Affairs
Dec 2024 — Present · Seattle, WA, US
Education
Washington State University
Bachelor of Arts (B.A.), Digital Technology and Culture
Skills
- Active Directory
- Windows Server
- Windows 7
- Microsoft Dynamics
- Windows Azure
- Customer Service
- Technical Support
- Microsoft Office
- Dreamweaver
- Visio
- Social Networking
- Outlook
- Wordpress
- Communication
- Management
- Ms Project
- Powerpoint
- Microsoft Excel
- Digital Strategy
- Windows
- Microsoft Word
- Microsoft Exchange
- Communicator
- Sharepoint
- Lync Server 2010
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