Blake B.
Technical Solutions Engineer at Epic
- Role
- Technical Solutions Engineer at Epic
- Location
- Madison, WI, US
- LinkedIn followers
- 500 followers
About Blake B.
While the hard problem of consciousness may remain unsolved, I’m focused on tackling the…
Experience
Technical Solutions Engineer
Aug 2020 — Present · Madison, WI, US
Served as the point-person for several major health systems across the country for ambulatory-related EHR issues, closing over 600 incident tickets- Led weekly meetings with analyst teams to troubleshoot problems, monitor project progress, and explore enhancement opportunities- Participated in calls with VPs, physician leads, and directors to discuss how to best utilize their instance of Epic- Assisted leading an internal population-health workgroup to provide insight on product rollout, education for other employees, improved documentation, and next steps for related issues brought to our attention- Managed customer-facing projects facilitating their transition from Visual Basic to a Web-based instance of Epic, ensuring minimal disruption to end-user experience- Advised the ambulatory team of an installing customer to optimize their instance and reduce potential problems- Mentored new hires by instructing them on company policy, providing feedback on customer-facing communication, and holding check-ins with their managers to review their professional development.
Education
Lane Tech
High School Diploma
2012 — 2016
Tulane University
Bachelor of Science - BS, Neuroscience, Management, Philosophy
2016
DIS - Study Abroad
Translational Medicine
2018 — 2018
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