Blake Banks
Certified Tech Support Maven 💻 | A+/Net+/Sec+ | Networking Enthusiast | Driven to Excel in the Tech Universe 🚀 | Content- Creator Empowering New Techs
- Role
- Technical Support Specialist at Parata Systems
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Blake Banks
Results-driven Technical Support Specialist with 2 years of experience providing…
Experience
Technical Support Specialist
Aug 2022 — Present · Durham, NC, US
Provide technical support, troubleshooting, and issue resolution to over 2500 cases in less than 12 months on customer facing issues and complaints - Assist customers and Engineers with software and hardware inquiries on their to Robots optimize work flow for pharmacies - Provided training to team members to help optimize the business work flow - Observed aggregated data to correlate issues over time - Update group policy, set network locations, and configure firewalls configurationsTo allow traffic in the network - Perform windows updates and used command line to fix system images
Education
New Horizons Raleigh
INTERPERSONAL AND SOCIAL SKILLS
2022 — 2022
Vance-Granville Community College
GED
2014 — 2014
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