Blaise Nanji
Information Technology Support Analyst @CDW UK
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WORK HISTORY
Information Technology Support Analyst @CDW UK
Peterborough, GB
Providing 1st and 2nd line technical support to enterprise retail and hospitality clients within a fast-paced, SLA-driven IT service environment. Supporting national brands including McDonald’s, Starbucks, TGI Friday’s, Stonegate Pubs, The Entertainer, delivering reliable incident resolution across hardware, software, networking and EPOS systems.Acting as a Subject Matter Expert (SME) for TGI Friday’s and The Entertainer, owning complex escalations and coordinating with internal network teams, field engineers and client IT stakeholders to resolve high-impact incidents efficiently. Regularly troubleshooting connectivity issues involving LAN/WAN, routers, switches, wireless networks and WAN links.Selected to support a nationwide EPOS rollout project for The Entertainer, contributing to the installation, configuration and testing of new till systems across UK retail locations. Maintaining clear technical documentation, performing root cause analysis, and contributing to continuous service improvement initiatives to reduce repeat incidents.Working extensively with ServiceNow in an ITIL-aligned environment, ensuring incidents and requests are handled in line with agreed SLAs. Also supporting the onboarding and training of new team members, sharing technical knowledge and best practices.
EDUCATION
Higher institute of management studies - HIMS Buea Cameroon
Bachelor of Technology - BTech and Higher National Diploma - HND, Business, Management, Marketing, and Related Support Services
Anglia Ruskin University
Bachelor's degree, Computer Systems Networking and Telecommunications
University of Greenwich
Postgraduate Student, International Business
ABOUT BLAISE NANJI
I am an IT Support Analyst at CDW UK with hands-on experience supporting enterprise retail and hospitality environments in SLA-driven, ITIL-aligned service operations. In my role, I provide 1st and 2nd line technical support across hardware, software, networking and EPOS systems, working with national brands such as McDonald’s, Starbucks, TGI Friday’s, Stonegate Pubs, The Entertainer. I currently act as a Subject Matter Expert for selected clients, handling complex escalations and collaborating closely with network teams, field engineers and client stakeholders to deliver effective and reliable solutions.Alongside my professional role, I am studying for a BSc (Hons) in Computer Networking at Anglia Ruskin University, Peterborough. My academic focus includes secure computer networks, network and cyber security management, operating systems and infrastructure, which complements my practical experience in enterprise IT environments. I am particularly interested in networking and security engineering, with a strong emphasis on troubleshooting, continuous improvement and real-world application of technical knowledge.I am motivated by problem-solving, learning new technologies and contributing to resilient, secure IT systems. I enjoy working collaboratively across teams and am keen to progress into a network, infrastructure or security-focused role where I can continue developing both my technical expertise and professional impact.
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