Blair Bock
Provider & Payor Experience Manager | Customer Success Leader | Driving Provider Engagement, Program Outcomes & Operational Excellence
- Role
- Provider Experience Manager at Bardavon
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Blair Bock
I’m a healthcare-focused Customer Success and Program Management professional with a…
Experience
Provider Experience Manager
Jun 2022 — Present · Troutman, NC, US
Manage the success and retention of over outpatient clinics and provider groups, servingas the primary point of contact to ensure long-term adoption and satisfaction• Lead a nationwide provider onboarding and education initiative, training all new clinics on systems,compliance, and workflows, to improve provider engagement and reduce onboarding time• Resolve escalated provider issues with urgency and empathy, listening to concerns, tailoring solutions,and reinforcing trust with executives and frontline staff• Develop customized success plans for providers that align clinic needs with business goals, ensuringmeasurable outcomes and long-term retention with contract negotiations• Track account health and KPIs to identify risk and optimize provider performance, achieving on average,a 25% reduction in overall business expenditures
Education
University of North Carolina at Charlotte
Bachelor of Science - BS, Kinesiology and Exercise Science
2010 — 2014
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