Blair MacDonald

About Blair MacDonald

I’m an operations and facilities senior leader with 15+ years leading large-scale, complex organizations across corporate real estate, client services, and technical operations. My passion lies in building high-performing teams, scaling systems and structures, and driving growth through operational excellence and customer obsession.I\'ve supported Fortune 100 enterprise clients across 65+M sqft of real estate, overseen regional and global service operations and programs, led P&L responsibility for $100M+, and delivered multi-million dollar cost savings initiatives through strategic transformation, innovation, and service optimization. My core focus is understanding client goals and building strategies that drive measurable results—whether that means increasing efficiency, improving service quality, optimizing spend, or scaling teams and systems.

Experience

1. Senior Director

   JLL

   Jan 2022 — Present · Seattle, WA, US

   JLL @ AmazonLead and manage the strategic direction for FM service programs across a 65M sqft global corporate office portfolio, driving operational performance, customer experience, and optimization. Collaborate with cross-functional IFM teams to align goals, resources, and execution.

Education

• Washington State University

  Communication, Advertising

  2008

Skills

• Event Planning
• Budgets
• Operations Management
• Revenue Analysis
• Sales
• Hotels
• Team Building
• Social Media
• Social Media Marketing
• Event Management
• Account Management
• Customer Service
• Marketing
• Public Relations
• Online Marketing
• Start-Ups
• Hospitality
• Customer Satisfaction
• Marketing Communications