Blair Cooper
Head of Operations @Lendable
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WORK HISTORY
Head of Operations @Lendable
London, GB
EDUCATION
Massey University
Bachelor's degree, Linguistics & Journalism
ABOUT BLAIR COOPER
I’m an operations, collections, and risk leader with deep experience in contact-centre environments across global banking, financial services, and fintech. I build high-performing teams and world-class operations, defining clear KPIs, tightening controls, and turning customer feedback into measurable improvements.Known for driving change and end-to-end process redesign, I tackle complex challenges with a commercial, compliant, and data-driven mindset. I deliver cost-effective solutions without compromising customer experience. I’ve led business turnarounds and restructures, always with a focus on clarity, accountability, and operational excellence.People are the heart of every result. I’m motivated by developing talent, championing communication, and creating cohesive, motivated teams that celebrate wins and learn fast from failures.
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